Cybertill will once again be attending and sponsoring the Charity Retail Association's Conference & Exhibition at Keele University, 27-28 June 2016. The conference is a fantastic opportunity for the charity retail industry to come together, network and share best practice and ideas for optimising your charity retail efforts.
Cybertill has developed the first lottery EPoS module that links with a charity’s existing lottery and its provider and importantly automates the whole process of selling tickets in-store.
Lotteries are often a vital revenue stream of fundraising for charities, but many that operate shops don’t sell lottery tickets in their stores, despite the large footfall, as it is often administratively burdensome and costly. Customers need to write their name and addresses on expensive pre-printed tickets and stubs which then need to be saved and sent back to head office each week. At head office entrants’ details need to be inputted into the lottery system, which in itself can be a full time job.
With the Cybertill Lottery EPoS module, at the till point, shop staff simply enter the customer’s name and post code, which auto populates their address, when buying tickets. Their lottery number(s) are then picked from the lottery provider’s database and printed instantaneously by the receipt printer. This makes selling and administering sales in-store simple and straight forward. It also helps head office monitor sales across their shops in real time, so they can be proactive with their stores. When selling pre-printed tickets head office has no idea how sales are developing until the stubs are returned at the end of the week. What’s more head office knows that customer details are more accurate, for example there are no illegibility issues on hand written tickets. And as the data is collected fundraising can target the new lottery players to see if they want to sign up to play via direct debit.
“There are several barriers to overcome when considering to sell lottery tickets in shops,” commented Chris Routley, Lottery Manager at Hospiscare and the Chair of the Hospice Lottery Association. “The printing and distribution of tickets and the associated costs, the time it takes to sort the returned tickets and input them into the lottery system, and most importantly how they are offered at the till point in a way that encourages the add-on sale.
The Cybertill lottery module allows the till operator to process a lottery sale with ease, maning they will be more inclined to offer them in the first place. It also simplifies the whole admin process and integrates with any lottery system, not only saving time and money, but also opening up other opportunities such as being able to offer a rollover prize and selling tickets up to the last minute.”
“This is the first lottery EPoS module for charities,” commented Rob Finley, Cybertill’s Business Development Director and senior charity retail specialist. “It complements our market leading charity retail system, that has helped charities increase gift aid revenues, average basket values and manage their retail operations more effectively. It confirms our commitment to keep building functionality and increasing benefits for Charity Retailers, maintaining our position as the de facto choice in EPoS for charity retailers.”
At the Charity Retail Awards, held at the Charity Retail Association’s Conference in Keele, Cybertill won the Most Supportive Supplier to the Sector. This award recognises the contribution which commercial suppliers make to the charity retail sector in supporting their charity clients.
The Most Supportive Supplier Award aims to reward commercial organisations that are suppliers of goods or services to the sector, and who go the extra mile to meet the needs of their client charities. Cybertill has around 40 charity and hospice retailers using its solutions throughout the United Kingdom, ranging from large nationals to small regional hospice retailers.
Cybertill is the market leader in the charity sector in supplying EPoS, gift aid and retail solutions to the charity retail market. Cybertill was nominated by three of its charity customers for the award. Cybertill was nominated for many different reasons, but central to the themes were the support and the difference Cybertill’s solution makes to running and managing a charity retail operation.
“Having had Cybertill deployed for just over twelve months (at Cancer Research UK) we have found them to be an exceptional supplier. Cybertill has a real difference in our capabilities to control our stock reconciliation process. We are now report on our business more effectively enabling a far more proactive approach to stock control. We have developed an excellent working relationship with Cybertill who have worked hard to understand our business needs and offer solutions to meet these,” commented Richard Taylor, a Trading Planning Manager at Cancer Research UK.
Marisa Coleman who is Retail Division Manager at Dove House Hospice, located in Hull, commented. “Cybertill is happy to work and support every member of the Dove House team, whether it is the trustees and management or volunteers.”
“I am extremely humbled and grateful to those charities that nominated Cybertill. And I look forward to continuing to work with and support them, and other charities, in the future. The charity retail sector is a good news story for the high street, as many retail sectors unfortunately seem to be struggling. The charity retail sector over recent years has embraced retail best practice, with more charities deploying EPoS and gift aid systems throughout their retail estates, and this has helped drive commercial growth. Cybertill is now established as the market leader in helping Charity retailers manage their estate and automate their gift aid claims,” commented Cybertill’s Chief Executive, Ian Tomlinson.
Cybertill, who provides charity retail software to over 120 charity retailers in the UK (as well as high street retailers), has celebrated moving offices with a drinks reception and canapés. Cybertill has moved to Clock Tower Court on the Stanley Grange Business Village in Knowsley. The offices were officially unveiled by Lord Derby on Friday the 11th July.
The office move has been instigated by Cybertill’s on-going success. Three years ago Cybertill’s revenues grew by 63%, two years ago profit more than doubled, and in the last financial year profits were up by a further 30% and revenues by 17%. This on-going success has meant headcount has also increased dramatically over this period, in the last twelve months alone it has shot up by 27%. Later this year Cybertill’s headcount will exceed 100 employees for the first time.
Cybertill also made the London Stock Exchange Group’s “1000 Companies to Inspire Britain” late last year. The official opening was attended by business partners, local businesses, business organisations and local dignitaries.
Cybertill has been included on the London Stock Exchange Group’s “1000 Companies to Inspire Britain.” This is a landmark report that identifies some of the UK’s most exciting and dynamic small and medium-sized enterprises.
Companies were selected on a wide set of criteria including positive growth in revenue over the last four years, an increase in employee figures, contract wins or patent filings.
Cybertill has achieved many highs throughout the economic downturn including doubling profits in 2012/13 and the previous financial year to that Cybertill grew revenues by 63%. Over that period Cybertill’s headcount has almost doubled to a headcount of 85 people.
Xavier Rolet, CEO of the London Stock Exchange Group commented; “The term SME describes a very broad church of businesses, from the high-street greengrocer to the high-tech manufacturer and exporter. Within this group of more than 4.5 million UK companies there is an exciting subset of fast-growing, dynamic businesses. These “gazelle” companies, as the CBI calls them, or the “vital six per cent”, as think-tank Nesta describes them, are of exceptional importance to UK economic growth and job creation.”
Ian Tomlinson, CEO and founder of Cybertill explained. “We are extremely proud to be recognised in this ground breaking report. Cybertill has excelled, even in a difficult economic climate. Our cloud based retail software has also helped many retailers thrive, even when the high street is struggling, and more importantly embrace multi-channel retail. Our innovative solutions are helping retailers run more efficient and customer focused businesses.”
Cybertill has won the ‘EPoS Innovation’ category at the Retail Systems Awards for its ‘Advanced Gift Aid’* development for charity retailers. Cybertill’s entry showcased how charity retailer, Dove House Hospice, has profited from deploying Cybertill’s Advanced Gift Aid module by increasing gift aid** revenues and amongst many other benefits.
Cybertill is the leading supplier of gift aid software and EPoS (electronic point of sale) software to charities in the UK, with an estimated 1 in 3 UK charity shops using Cybertill. Dove House Hospice, a charity retailer in the Hull area with 31 shops, has achieved some outstanding results by using Cybertill’s new Advanced Gift Aid software. For example on average Dove House have increased gift aid revenue by a further 20%, reduced fraud in-store and are now able to manage stock on donated goods in store. This last year Dove House has been able to claim in excess of £100,000 in gift aid from HMRC.
According to Marisa Haines, Retail Division Manager at Dove House Hospice, “Initially we were apprehensive, introducing this level of technology into our stores, as many of our shop staff are voluntary. But they welcomed it with open arms, and the response from customers as well as staff has been overwhelming. Customers have commented on how professionally run our shops are, and what good customer service we have. I believe this is solely due to Advanced Gift Aid doing the thinking for the till operative allowing them time to really serve our customers.”
Founder and CEO of Cybertill, Ian Tomlinson, said, “On today’s high streets charity shops actively compete with mainstream independent and multiple retailers for a share of the consumer’s wallet. With the current economic environment this is not without its challenges; from charity retailers operating on much tighter budgets than their peers and to the quality of many donations deteriorating as we, the public, hold on to clothes and other items for longer before donating them, as many households continue to feel the economic pinch. With that in mind we’re delighted that Cybertill’s EPoS and gift aid software has helped Dove House Hospice improve the efficiency of its business and helped raise even more money. And we are also delighted that Cybertill’s advancement in of its charity EPoS software has been recognised by the Retail Systems Awards, especially considering they received a record number of entries in this category in 2012.”
* Before Advanced Gift Aid charity retailers would have two tags on items in store. One would be price, which is often hand written, thus it was open to manipulation, and the other (if the goods had been gift aided) with a bar code carrying the donor ID. Advanced Gift Aid is a single bar code which carries the product price, and description (identifying the category and sub-category [i.e. ladieswear and ladieswear jackets respectively]. Thus when at the point of sale the price always goes through as set by management and gift aid is always captured.
** Many charities now reclaim Gift-Aid on donated goods in their charity shops. Gift-Aid allows charities to reclaim the tax paid on donated goods by UK taxpayers (with donors’ consent), typically 25p in every pound. HMRC has set out strict guidelines on the procedures around Gift-Aid and the reclaim process is administratively intensive. Cybertill has introduced Advanced Gift-Aid software, which integrates with its retail point of sale system, and this automates Gift-Aid processes for charities and in addition guarantees to eradicate all missed Gift-Aid sales and increase the revenue a charity takes through Gift-Aid.